Privacy Policy

We may collect or process the following categories of information:

We use information to provide, maintain, secure, and improve AzorAI, including to:

AzorAI uses AI, speech, transcription, and language model providers to process calls, chats, knowledge base content, business instructions, appointment context, and related customer data so the service can answer questions, schedule appointments, summarize interactions, and perform customer-configured workflows.

AzorAI does not sell customer content or Google user data, and does not use customer content or Google user data to train generalized AI or machine learning models. AI processing is used to provide and improve AzorAI's user-facing product features.

We share information with service providers only as needed to operate AzorAI, support customers, comply with law, protect rights and security, or complete transactions requested by customers. These providers may include cloud hosting, database, storage, authentication, communications, email delivery, payment, analytics, error monitoring, AI, transcription, geocoding, and calendar or email integration providers.

Examples include providers such as Twilio for voice calling, Supabase for authentication, database, and storage, Stripe for billing, Resend for email delivery, Sentry for error monitoring, Vercel and Railway for hosting, OpenAI or other configured AI and speech providers for AI receptionist functionality, and Google or Microsoft when customers connect calendar or email integrations.

Customers may connect external calendar or email accounts so AzorAI can check availability, sync appointments, create, update, or cancel events, and send customer-configured emails.

If a customer connects Google Calendar or Gmail, AzorAI may access and process the connected Google account email address, calendar availability, calendar event details needed for scheduling, and, if Gmail sending is enabled, email message content needed to send customer-requested emails.

AzorAI uses Google user data only to provide the connected calendar, scheduling, and email features requested by the customer. AzorAI does not sell Google user data, use Google user data for advertising, use Google user data to determine creditworthiness or lending eligibility, or use Google user data to train generalized AI or machine learning models.

AzorAI's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

When a Google integration is disconnected, AzorAI attempts to revoke the OAuth token and removes the stored connection credentials. Appointment records that were already synced into AzorAI may remain as customer appointment records unless deleted under the customer's retention settings or by request.

We use administrative, technical, and organizational safeguards designed to protect information. These safeguards include encryption in transit, access controls, hashed API keys, encrypted OAuth tokens for connected accounts, private storage buckets for uploaded files, rate limiting, logging, monitoring, and error-report scrubbing designed to reduce exposure of emails, phone numbers, request bodies, cookies, and authorization tokens.

No system is perfectly secure, and we cannot guarantee absolute security.

We retain information for as long as needed to provide AzorAI, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect security, and support customer-requested workflows.

Customers may request deletion of their data by contacting us. Some information may be retained where required for billing, security, fraud prevention, legal compliance, backups, or legitimate business records. Connected account credentials are removed when an integration is disconnected.

AzorAI customers are responsible for configuring the platform lawfully and for providing required notices and obtaining required consents from callers, website visitors, employees, technicians, and other end users. This includes any required notice or consent for AI-assisted voice calls, email communications, and use of the chat widget or AI receptionist on customer websites or phone lines.

Customers should not submit sensitive information to AzorAI unless they have the necessary rights, consents, and safeguards for that information.

Depending on your relationship with AzorAI, you may be able to access, update, export, disconnect, or delete certain information through the dashboard. You may also contact us to request assistance with access, correction, deletion, or integration disconnection.

AzorAI is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. If we make material changes to how we use information, including Google user data, we will update this page and provide additional notice where required.