Privacy Policy

Information We Collect

We collect information provided by our customers and end users solely for the purpose of delivering our services. This may include:

• Call metadata (time, duration, outcome)
• Call recordings when enabled by the customer
• SMS and chat message content
• Scheduling and appointment information
• Knowledge base content uploaded by customers
• Account and billing information

Third-Party Service Providers

AzorAI uses third-party service providers, including communications platforms such as Twilio, to process voice calls and text messages on behalf of our customers. We also use cloud infrastructure providers to host and deliver the platform securely.

Data Usage

AzorAI does not sell personal data. Information is used only to provide, maintain, and improve the service. We may use aggregated, anonymized data to understand usage patterns and enhance the platform.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, API key authentication with SHA-256 hashing, rate limiting, and regular security audits to protect your data.

Customer Responsibilities

Customers are responsible for obtaining any required consent from their callers or message recipients prior to using AzorAI's services, including consent for call recording where applicable.

Data Retention

We retain customer data for the duration of the active subscription and for a reasonable period thereafter. Customers may request deletion of their data at any time by contacting our support team.

Contact Us

If you have questions about this Privacy Policy, contact us at support@azorai.ai.